Effective Date: August 2026
At HappyArtShop, every artwork is carefully prepared, inspected, and packaged to ensure it reaches you in excellent condition. Because many of our products are handcrafted, made-to-order, or printed specifically for each customer, we have established the following Refund & Returns Policy.
By placing an order on https://happyartshop.com, you agree to the terms below.
Returns
We accept returns only under the following circumstances:
Additional non-returnable items:
- You received a damaged item.
- You received the wrong product.
- Your order arrived with a manufacturing defect.
- The product is significantly different from what was ordered.
To be eligible for a return:
- You must contact us within 7 days of receiving your order.
- The item must be unused and in its original condition.
- The artwork must be returned in its original packaging whenever possible.
- Proof of purchase is required.
- Clear photographs of the product and packaging must be provided for damaged or incorrect items.
Non-Returnable Items
Due to the nature of our products, we do not accept returns or exchanges for:
- Change of mind.
- Personal preference or color differences caused by screen settings.
- Incorrect size selection made by the customer.
- Custom or personalized artwork.
- Commissioned artwork.
- Digital products or downloadable files (if applicable).
- Items that have been used, altered, damaged after delivery, or are not in their original condition.
Please review product descriptions, dimensions, and images carefully before placing your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item:
- Contact us within 7 days of delivery.
- Email us at support@happyartshop.com.
- Include:
- Your order number
- Clear photographs of the product
- Photos of the packaging
- A brief description of the issue
- After reviewing your request, we may offer:
- A replacement
- A refund
- Store credit
The appropriate resolution will depend on the specific situation.
Refunds
Approved refunds will be processed using the original payment method whenever possible.
Please note:
- Shipping charges are generally non-refundable unless the error was ours.
- Refund processing times may vary depending on your payment provider or bank.
If your refund is approved, it may take several business days before it appears in your account.
Order Cancellations
Orders may be cancelled only before production, printing, or shipment begins.
Once production or shipping has started, cancellation requests cannot be guaranteed.
If your order has already been dispatched, it cannot be cancelled.
Shipping Damage
Although every order is packaged with great care, shipping damage may occasionally occur.
If your package arrives visibly damaged:
- Take photographs before opening the package whenever possible.
- Keep all original packaging materials.Contact us immediately.
This helps us investigate the issue with the shipping carrier and process your request more efficiently.
Color & Appearance
We make every effort to display our artwork accurately.
However, actual colors may vary slightly due to:
- Different monitor or mobile screen settings
- Lighting conditions
- Printing variations
- Natural characteristics of handcrafted artwork
Minor variations in color, texture, or finish are not considered defects.
Limitation of Liability
HappyArtShop reserves the right to decline return or refund requests that do not meet the conditions outlined in this policy.
We also reserve the right to inspect returned items before approving any refund, replacement, or exchange.
Need Help?
If you have any questions regarding your order or this policy, please contact us:
HappyArtShop
Email: support@happyartshop.com
We are committed to providing excellent customer service and will do our best to resolve any issues promptly and fairly.